You should contact the carrier directly to inquire about your package. Your shipping confirmation and tracking number confirm that your order was processed, shipped, and received by an authorized carrier. Unfortunately, we cannot reship, offer refunds or credits for ‘undelivered/lost’ packages.

Once the package is in the possession of an authorized carrier, we can not be held responsible for any errors made by the United States Postal Service (USPS), UPS, or FedEx. We do not assist in resolving any non-delivery claims in this case. We provide every customer with a tracking number which can be used to contact USPS, UPS, or FedEx directly to inquire about delivery status.